Terms and Conditions
Title: Ivana Gottvaldová
Registered seat: Dobrovodská 32/21, 37006 České Budějovice
Competent authority according to § 71 par. 2 of the Trade Licensing Act: City of České Budějovice
Information: The information about the goods and price provided by the seller is binding except for obvious errors. Prices include all taxes and fees, except for shipping costs.
Shipping method: We ship goods via Fedex, PPL and Mail Order. We charge postage for each shipment according to the choice of the courier service
Mailroom - 79, - CZK (Czech Republic )
PPL - € 10 (Germany, Austria)
Fedex - 10 € (other EU countries)
Postage is free for purchases over 1404 CZK
Delivery date: The received order will be immediately confirmed by email. If the goods are in stock, the Goods will be delivered within the third working day from the receipt of the order.
Method of payment: The price of the goods is stated including VAT. We send the goods cash on delivery, so the payment applies upon receipt of the shipment. It is also possible to pay online by card or via Paypal.
Consumer instruction on consumer rights according to Act No. 89/2012 Coll., Civil Code ("Trademark")
The provider of the goods specified in the Purchase Agreement is Ivana Gottvaldová (according to ŽR) , hereinafter referred to as the " Seller ".
Given that the actions of the parties are aimed at concluding the contract and to make clear to the consumer all the essential facts about the contract and the Seller, the Seller hereby informs the consumer in good time before concluding the contract or before the consumer makes a binding offer under § 1811 para. 2 of the Trademark the following facts:
(a) their identity and, where applicable, the telephone number or e-mail address or other contact details
b) the designation of the goods or services and a description of their main characteristics,
The designation of services / goods corresponds to the goods selected by the consumer on the ph-redox-pool.com website according to the "Order" with which the consumer became acquainted before its conclusion.
c) the price of the goods or services, or the method of its calculation, including all taxes and fees,
The calculation of the price of the service / goods is given in the "Order" for each item separately.
d) method of payment and method of delivery or performance,
The method of payment and the method of performance are specified in the "Business Conditions" of the Seller and the consumer became acquainted with them before concluding the contract.
e) delivery costs and, if these costs cannot be determined in advance, an indication that they may be charged additionally,
The costs associated with the performance are listed in the "Business Conditions" of the Seller and the consumer became acquainted with them before concluding the contract.
f) information on the rights arising from defective performance, as well as on the rights under the guarantee and other conditions for the exercise of these rights,
The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
If there is a defect in the goods for which the goods cannot be used in the usual way, the buyer can claim from the seller the right to defective performance ("complaint") and demand:
● elimination of a defect by delivery of a new item without a defect or by delivery of a missing defect
● a reasonable discount from the purchase price,
● elimination of the defect by repairing the thing
● withdrawal from the contract.
The buyer is entitled to withdraw from the purchase contract if the goods:
● shows a substantial defect which makes it impossible to use it in the usual way,
● if the goods cannot be used due to recurring defects as well as defects / defects after the repair,
● with a larger number of defects (3 or more defects).
The rights from defective performance are exercised by the consumer at the Seller's address at its establishment or registered office, but by e-mail will suffice. The moment of claim is considered to be the moment when the seller received the claimed goods from the consumer.
Complaints : Complaints and returns of goods are governed by the provisions of the Civil Code and the Consumer Protection Act, you have a warranty period of 12 months for the goods. The buyer is obliged to inform the seller of any defects or shortcomings without undue delay. Complaints can be submitted using the completed form for exchange, return and / or complaint ( the form can be downloaded here ), by telephone or email. The claim must contain a precise description of the defect and the required method of handling the claim. Upon receipt of the complaint, the seller will assess whether the product has been treated as usual and according to the findings will accept or reject the complaint. If the buyer withdraws from the contract, all funds, including delivery costs, will be returned to him without undue delay.
Dispute resolution: In the event of a consumer dispute between us and the consumer arising from a purchase or service contract that cannot be resolved by mutual agreement, the consumer may apply for an out-of-court settlement of such a dispute. The out-of-court settlement of consumer complaints is provided by the seller via the electronic address email@example.com - subject: Complaint. The Seller will send information on the settlement of the consumer's complaint to the consumer's e-mail address. The consumer also has the opportunity to initiate an out-of-court settlement of the dispute before the Czech Trade Inspection Authority on the website www.coi.cz , or via the ODR platform available on the website ec.europa.eu/consumers/odr/ .
Protection of personal data: The seller of personal data according to Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter " GDPR Regulation ") is the seller Ivana Gottvaldová.
Category and type of processed data
Name and surname, e-mail address, company name, postal address, telephone number can be processed on the basis of consent and must be processed for the necessary performance of the contract.
The legal reason and purpose of personal data processing is:
and) processing necessary for the performance of a contract to which the data subject is a party in accordance with Article 6 (1) (a). b) GDPR Regulation;
b) processing is necessary to fulfill the legal obligation applicable to the controller under Article 6 (1) (a). c) GDPR Regulation;
C) the data subject has consented to the processing of his or her personal data for one or more specific purposes in accordance with Article 6 (1) (a); a) GDPR Regulation;
d) processing is necessary for the purposes of the legitimate interests of the relevant administrator or third party, such as the provision of marketing in the form of a newsletter or commercial communications in accordance with Article 6 (1) (a). f) Regulation of the GDPR and according to § 7 paragraph 2 of Act No. 480/2004 Coll.
The purpose of personal data processing is:
and) Execution of the order resulting from the contractual relationship between the entity and the Administrator pursuant to Act No. 89/2012 Coll., Or according to another contractual relationship;
b) Saving your shopping preferences and then customizing the offer on the Administrator's website;
C) Launching marketing and remarketing campaigns on advertising platforms Google, Seznam.cz, Microsoft, Facebook but also using RTB systems Adform, Criteo, Pubmatic and others using the purchase of advertising via DSP (Demand Side Platforms) and SSP (Supply Side Platforms);
d) Distribution of business messages (newsletters, push notifications and others) within marketing and remarketing campaigns using own resources or resources of third parties (platform for sending e-mails, software for user notification).
The administrator has an automated individual decision-making in accordance with Article 22 of the GPDR Regulation. You give your express consent to this processing. The consent can be withdrawn at any time, for example by sending an email or letter to the contact details of firstname.lastname@example.org
The retention period of your data depends on the purpose:
and) For the purpose of fulfilling the contractual relationship between the entity and the Administrator: for the period of providing performance
b) For marketing purposes: 8 years
C) For registration of performance: 15 years
After the expiration of the period defined for the storage of your personal data, this personal data is deleted by the Administrator.
Processing of personal data
The following processors may also process the subject's personal data for the administrator:
and) Providers of the software solution referred to in Article III, paragraph 3.1, letters a), b), c) and d) of this Consent to the processing of personal data;
b) A provider of software solutions, applications, services and other developers that the Administrator may not currently use;
C) Company: Ivana Gottvaldová.
The controller and the processor shall take measures to ensure that any natural person acting on behalf of the controller or the processor and having access to personal data processes such personal data only on the instructions of the controller, unless their processing is already required by Union or Member State law.
Recipients of the controller's personal data are companies or individuals who:
and) Ensuring the implementation of the contract between the administrator and the entity concerned (eg forwarding companies, payment execution, above-standard services, etc.);
b) Providing marketing services see Article III. paragraph 3.1, letters a), b), c) and d) of this Consent to the processing of personal data;
d) Ensuring the correct agenda of the company: Ivana Gottvaldová, operating the website www.ph-redox-pool.com, in terms of the law on (eg legal advice, accounting, etc.).
The controller intends to use non-EU services and thus intends to transfer personal data to third world countries. The recipients of personal data in third world countries are the providers of the platforms referred to in Article III, paragraph 3.1, letters a), b), c) and d) of this Consent to the processing of personal data.
According to the provisions of the GDPR Regulation, you have the right to:
and) The right of access to personal data pursuant to Article 15 of the GDPR Regulation and at the same time Articles 22 and 46 of the GDPR Regulation;
b) The right to prompt correction of personal data pursuant to Article 16 of the GDPR Regulation;
C) The right to erasure of personal data ("right to be forgotten") under Article 17 of the GDPR Regulation;
d) The right to restrict the processing of personal data pursuant to Article 18 of the GDPR Regulation;
E) The right to the transferability of personal data under Article 20 of the GDPR Regulation;
F) The right to object to the processing of personal data concerning you pursuant to Article 6 (1) (a) (e) or (f), including profiling based on these provisions, in accordance with Article 20 of the GDPR Regulation;
G) The right to revoke the granted consent to the processing of personal data;
h) Right of complaint to the supervisory authority.
The controller shall not further process personal data unless it demonstrates serious legitimate reasons for the processing which outweigh the interests or rights and freedoms of the data subject, or for the determination, exercise or defense of legal claims. Only you or your agent can obtain information about your personal data. If the Administrator is unsure of your identity, he or she may ask you for more information to verify your identity. The controller shall notify the individual recipients to whom the personal data have been disclosed of any rectification or erasure of personal data or restrictions on processing carried out in accordance with Article 16, Article 17 (1) and Article 18 of the GDPR Regulation, except where this proves impossible or this requires a disproportionate effort. The controller shall inform the data subject of these recipients if the data subject so requests.
Security of personal data
Taking into account the state of the art, the costs of execution, the nature, scope, context and purposes of the processing as well as the various probable and varying risks to the rights and freedoms of natural persons involved appropriate technical and organizational measures, such as pseudonymisation, to implement data protection principles, such as data minimization, in an effective manner and to incorporate the necessary safeguards into the processing in order to meet the requirements of this Regulation and protect data subjects' rights. The controller shall put in place appropriate technical and organizational measures to ensure that, by default, only personal data that are necessary for each specific purpose of the processing are processed. This obligation concerns the amount of personal data collected, the scope of their processing, the time of their storage and their availability. In particular, these measures shall ensure that, by default, personal data are not made available to an unlimited number of natural persons without human intervention.
Final provisions: The provider reserves the right to change the supplier of the courier service and other parameters of the eshop service. The Provider reserves the right to limit or temporarily or permanently prevent the provision of the e-shop service. The generally binding legal regulations of the Czech Republic shall apply to relations not regulated by these conditions.